Call Center Services

TCS International can assist in developing your complete call center needs whether it be benchmarking your current processes or completely redesigning and building a world-class call center from PBX/ACD to customer reporting. We understand both the technical and operational needs, and the aspects associated with inbound and outbound call center development. Our group additionally knows the importance and demand of Internet based customer service needs and can assist in this area as well

• Helping to Develop Call Center Strategies
• CRM and Web Customer Service
• e-mail Management
• Outbound Dialing
• Call Center Benchmarking (inbound and outbound)
• Evaluation of Call Center technical solutions and Strategies

As the cable, telephone and public utility industries converge into a single telecommunication's group, TCS can both help ease the transition into a new market or identify the new competition each group will be facing in that market.


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